Privacy Policy

Last Updated: January 15, 2025
At yorvinalexa, we're committed to protecting your privacy and handling your personal information with care. This policy explains how we collect, use, and safeguard your data when you use our financial education services and savings strategy resources.

Information We Collect

Personal Information You Provide

When you register for our webinars, download resources, or contact us, we collect information you voluntarily share with us. This helps us provide personalised financial education that matches your learning goals.
  • Name and email address for course registration and communications
  • Phone number when you request consultation or support
  • Financial goals and interests to customise content recommendations
  • Feedback and questions submitted through our contact forms
  • Professional background when relevant to course selection

Automatically Collected Information

Our website collects certain technical information to improve your browsing experience and help us understand how our educational content is being used across Australia.
  • IP address and general location data for security and analytics
  • Browser type and device information for compatibility optimisation
  • Pages visited and time spent on educational content
  • Referral sources to understand how you found our resources
  • Interaction patterns with our learning materials

How We Use Your Information

We use your personal information exclusively to provide better financial education services and support your learning journey. Here's exactly what we do with the data you share:

Educational Services

  • Enrolling you in requested webinars and sending course materials
  • Providing personalised savings strategy recommendations
  • Sending educational content that matches your stated interests
  • Following up on your questions about financial planning topics

Communication and Support

  • Responding to your inquiries about our educational programs
  • Sending updates about new courses and learning opportunities
  • Providing technical support for accessing online resources
  • Sharing relevant financial education news and insights
We never sell your personal information to third parties or use it for purposes beyond educational services and direct communication with you.

Information Sharing and Disclosure

yorvinalexa operates as an educational service provider focused on financial literacy. We maintain strict controls over how your information is shared and only work with trusted partners who support our educational mission.

Limited Third-Party Sharing

  • Email service providers for delivering course materials and updates
  • Web hosting services that maintain our educational platform
  • Analytics services to improve our content and user experience
  • Payment processors for paid educational programs (when applicable)
All third-party services we use are required to maintain the same privacy standards and data protection measures that we uphold.

Legal Requirements

We may disclose your information if required by Australian law, court order, or government regulation. This would only occur in exceptional circumstances, and we would notify you unless legally prohibited from doing so.

Your Privacy Rights Under Australian Law

Under the Australian Privacy Principles (APPs), you have specific rights regarding your personal information. We're committed to honouring these rights and making it easy for you to exercise them.

Access Your Information

Request a copy of all personal information we hold about you, including how it's been used and who it's been shared with.

Correct Your Details

Update or correct any personal information that's inaccurate or out of date in our systems.

Request Deletion

Ask us to delete your personal information when it's no longer needed for educational services.

Limit Processing

Restrict how we use your information while we investigate any concerns you've raised.

How to Exercise Your Rights

To make any requests regarding your personal information, simply contact us using the details provided at the bottom of this policy. We'll respond within 30 days and guide you through the process. There's no charge for reasonable requests.

Data Security and Protection

Protecting your personal information is a fundamental responsibility we take seriously. We've implemented comprehensive security measures to safeguard your data from unauthorised access, loss, or misuse.

Technical Safeguards

  • SSL encryption for all data transmission between your device and our servers
  • Regular security audits and vulnerability assessments
  • Secure cloud hosting with Australian-based data centres
  • Multi-factor authentication for staff access to personal information
  • Regular backups with encrypted storage systems

Operational Security

  • Limited staff access to personal information on a need-to-know basis
  • Regular privacy training for all team members
  • Secure disposal of physical documents containing personal information
  • Incident response procedures for any potential data breaches
While we implement strong security measures, no online system is completely immune to threats. We'll notify you promptly if we become aware of any unauthorised access to your personal information.

Data Retention and Deletion

We only keep your personal information for as long as necessary to provide educational services and meet our legal obligations under Australian law.

Retention Periods

  • Course registration data: Retained for 3 years after your last interaction
  • Email communications: Kept for 2 years unless you request earlier deletion
  • Website analytics: Anonymised after 18 months
  • Support inquiries: Retained for 12 months after resolution
  • Financial records (if applicable): Kept for 7 years as required by Australian tax law

Deletion Process

When retention periods expire or you request deletion of your information, we permanently remove all personal data from our active systems. Backup systems are purged within 90 days of the deletion request.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your learning experience and help us understand how our educational content is being used.

Types of Cookies We Use

  • Essential cookies: Required for basic website functionality and security
  • Preference cookies: Remember your settings and customisation choices
  • Analytics cookies: Help us understand which educational content is most valuable
  • Performance cookies: Monitor website speed and identify technical issues

Managing Cookie Preferences

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect your ability to access some features of our educational platform. We don't use cookies for advertising or tracking across other websites.

International Data Transfers

yorvinalexa primarily operates within Australia, and we store most personal information on Australian servers. However, some of our trusted service providers may process data internationally.

Cross-Border Data Handling

  • Email service providers may process data through international servers
  • Cloud hosting services with global infrastructure for backup and redundancy
  • Analytics services that may process usage data internationally
When data is transferred internationally, we ensure these transfers comply with Australian Privacy Principles and that overseas recipients provide equivalent privacy protections.

Updates to This Privacy Policy

We review and update this privacy policy regularly to reflect changes in our educational services, legal requirements, and privacy best practices.

How We Handle Changes

  • Minor updates: Posted on this page with revised date
  • Significant changes: Email notification to registered users
  • New data collection practices: Explicit consent requested
  • Rights and obligations changes: Clear explanation provided
We encourage you to review this policy periodically, especially before sharing new personal information with us. Your continued use of our services after policy updates indicates acceptance of the revised terms.

Privacy Questions and Concerns

If you have questions about this privacy policy, want to exercise your privacy rights, or have concerns about how your information is being handled, we're here to help.
Email Address
help@yorvinalexa.com
Phone Number
+61 3 8648 6610
Postal Address
168 Macquarie St
Dubbo NSW 2830
Australia
We aim to respond to all privacy inquiries within 5 business days. For complex requests, we may need additional time and will keep you informed of our progress.